Last Updated: 14 July 2026 — Canton Q8 Market, referred to in this Privacy Policy as "Canton Q8," "we," "our," or "us," respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the Canton Q8 website, mobile application, products, and related services. By using Canton Q8, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use our services, we may collect the following information: A) Account information: • Full name • Email address • Mobile number • Password or authentication information • Profile information • Account type, such as customer, seller, partner, institution, or driver B) Order and transaction information: • Products purchased • Order history • Billing and delivery details • Payment status • Refund and return information • Loyalty points, wallet balance, or promotional credits We do not directly store complete payment-card details. Payments may be processed by authorized third-party payment providers. C) Delivery and location information: • Delivery address • Selected location • GPS or approximate location, when permission is granted • Delivery instructions • Order-tracking information Location information is used only when required for delivery, order tracking, address selection, or location-based services. D) Seller, partner, institution, and driver information: Where applicable, we may collect: • Business or organization name • Commercial registration or licence details • Contact-person information • Bank or payment-settlement information • Store and product information • Driver identification and vehicle information • Performance, delivery, and transaction records E) Communications and support information: We may collect information you provide when you: • Contact customer support • Use support chat • Submit a product inquiry • Contact a seller • Submit a complaint or abuse report • Request a refund or return F) Device and technical information: We may automatically collect: • Device type • Operating system • App version • IP address • Browser type • Device identifiers • Crash and diagnostic information • Login and security logs • App activity and feature usage G) Camera, photos, and files: With your permission, the application may access your camera, photo library, or files when you upload: • Profile pictures • Product images • Documents • Receipts • Return evidence • Business or identity documents We only access content you choose to upload. H) Notifications: With your permission, we may send push notifications regarding: • Order updates • Delivery status • Account activity • Customer-support responses • Offers and promotions You may disable notifications through your device settings.
We may use your information to: • Create and manage your account • Process purchases, payments, refunds, and returns • Provide delivery and order-tracking services • Connect customers with sellers, partners, institutions, or drivers • Display products and services • Provide customer support • Send transactional notifications • Prevent fraud, abuse, and unauthorized access • Improve the performance and security of our services • Diagnose technical problems • Comply with legal and regulatory obligations • Send promotional communications where permitted and where consent has been provided We do not sell personal information to third parties.
Where applicable, we process personal information on one or more of the following grounds: • To perform a contract with you • To provide services you have requested • With your consent • To comply with a legal obligation • To protect our legitimate business and security interests • To prevent fraud and misuse You may withdraw consent where processing is based on consent, although this may affect your ability to use certain features.
We may share information only when necessary with: A) Sellers and service providers: Information required to fulfil an order may be shared with the relevant seller, partner, institution, or service provider. B) Delivery providers and drivers: Your name, mobile number, delivery address, order details, and delivery instructions may be shared to complete delivery. C) Payment providers: Payment and transaction information may be shared with authorized payment processors, banks, or fraud-prevention providers. D) Technology providers: We may use service providers for: • Cloud hosting • App infrastructure • Analytics • Crash reporting • Notifications • Email and SMS delivery • Customer support • Security and fraud prevention These providers may process information only for the services they provide to us and are expected to protect it appropriately. E) Legal authorities: We may disclose information where required by law, court order, government authority, or to protect the safety, rights, or property of users, Canton Q8, or others.
The application may include third-party services such as payment gateways, maps, delivery services, analytics tools, notification services, and authentication providers. These providers may collect information in accordance with their own privacy policies. We encourage users to review the policies of any third-party services they use. Our App Store privacy declarations will reflect data collected by Canton Q8 and by third-party software integrated into the application.
We retain personal information only for as long as necessary to: • Provide our services • Maintain transaction and order records • Resolve complaints and disputes • Prevent fraud • Meet legal, accounting, and regulatory obligations When information is no longer required, we will delete it, anonymize it, or securely restrict access to it. Some transaction or financial records may need to be retained for a legally required period even after an account has been deleted.
Users may request deletion of their account and associated personal information through the account settings in the application, where available, or by contacting us. To request account deletion, contact: • Email: info@canq8.com Please include: • Your registered name • Registered email address or mobile number • A clear request to delete your account We may verify your identity before processing the request. After verification, we will delete or anonymize eligible personal information, except information that must be retained for legal, fraud-prevention, accounting, dispute-resolution, or security purposes.
Subject to applicable law, you may have the right to: • Access your personal information • Correct inaccurate information • Request deletion • Withdraw consent • Object to certain processing • Request information about how your data is used • Opt out of promotional messages You may unsubscribe from marketing messages using the available unsubscribe option or by contacting us. Transactional messages related to active orders, account security, or essential services may still be sent.
We use reasonable administrative, technical, and organizational safeguards to protect personal information against: • Unauthorized access • Loss • Misuse • Alteration • Disclosure • Destruction However, no internet-based system can be guaranteed to be completely secure. Users are responsible for keeping their login credentials confidential and notifying us of suspected unauthorized account activity.
Canton Q8 is not intended for children under the minimum legal age required to independently consent to digital services in their jurisdiction. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe a child has provided personal information without proper authorization, please contact us so we can review and delete the information where required.
Your information may be processed or stored on servers located outside your country. Where information is transferred internationally, we will take reasonable measures to protect it in accordance with this Privacy Policy and applicable law.
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "Last Updated" date. Material changes may also be communicated through the application, website, email, or notification. Continued use of the services after an update means the revised policy will apply from its effective date.
This Part B applies to all users of the Canton Q8 application without exception. By creating an account or using any service in the application, you acknowledge that you have read, agreed to, and are bound by these terms. User categories in the application include: • Customer (Buyer) • Seller (Company or Individual) • Delivery Company (Partner) • Institution • Driver Canton Q8 reserves the right to amend these terms at any time, and the amendment takes effect upon publication. Continued use of the application after an amendment means you agree to the amended terms.
Every user — regardless of account type — must comply with the following: A) Registration and authentication: • Provide accurate and complete information at registration. • Keep your password confidential and do not share it with any party. • Update information when it changes (phone number, email, business details). • Complete required verification steps (email, phone number, documents). B) Acceptable use: • Use the application for lawful purposes only. • Do not impersonate others or provide misleading information. • Do not attempt to hack the application, misuse systems, or disrupt the service. • Do not publish content that violates the law or public morals (violence, abuse, discrimination, counterfeit content). • Do not use fake accounts or forged documents. • Do not manipulate ratings, orders, or payments. C) Account: • Each user is responsible for activity on their account. • Canton Q8 must be notified immediately of suspected unauthorized account access. • Transferring, selling, or leasing an account to another party is prohibited. D) Messages and notifications: • Canton Q8 may send operational and marketing communications in accordance with applicable law. • You may opt out of marketing messages from account settings or via unsubscribe instructions. E) User-published content: • The user is responsible for any content they upload (images, product descriptions, documents, messages). • Canton Q8 may remove or disable any violating content without prior notice.
In addition to the general terms, the customer must: A) Account and profile: • Create only one account. • Provide a valid name, phone number, and delivery address. • Update the delivery address for each order if needed. B) Browsing and purchasing: • Verify product details, price, and description before completing a purchase. • Complete payment through approved payment methods in the application. • Do not place fake or fraudulent orders. C) Orders: • Commit to receiving the order at the agreed address and time. • If the order is not received, the customer may be subject to fees according to the delivery policy. • An order may not be cancelled after confirmation and payment except under the cancellation and return policy. D) Returns and refunds: • The customer may request a return or replacement under the approved return policy. • Evidence (photos, description) must be provided when reporting a defect or wrong item. • The amount is refunded via the original payment method or wallet balance depending on the case. E) Reviews: • Provide honest reviews based on genuine experience. • Writing false, defamatory, or retaliatory reviews is prohibited. F) Wallet and loyalty points: • Wallet balance and loyalty points are for personal use only and may not be transferred to another party. • Loyalty points may expire according to the terms displayed in the application. G) Violations: • A customer account may be suspended or deleted upon repeated fake orders, fraud, or abuse of sellers or drivers.
In addition to the general terms, the seller must: A) Registration and verification: • Submit the commercial registration, business licence, and required documents. • Submit the civil ID and bank account information (IBAN). • Complete email, phone, and WhatsApp verification. • Canton Q8 approval of the registration request is a prerequisite for account activation. B) Store and products: • Create a store under a clear and valid business name. • Add products with real, accurate prices, descriptions, and images. • Continuously update stock and do not list unavailable products. • Comply with the quality policy and do not list counterfeit or prohibited products. • The seller bears full responsibility for the accuracy of product specifications and their safety. C) Orders and delivery: • Confirm and process orders in a timely manner. • Hand over products to the delivery company in the agreed condition. • Bear responsibility for any error in packaging, labelling, or matching. D) Commissions and fees: • The seller pays a commission on each sale according to the rate displayed in the application. • The commission is automatically deducted from the sale amount at settlement. • Subscription fees may apply for the seller loyalty program according to the displayed terms. E) Payments and settlements: • Amounts due to the seller are transferred to the registered bank account according to the approved settlement schedule. • The seller bears any taxes or government fees related to their activity. F) Reviews and complaints: • Handle customer inquiries and complaints professionally. • Manipulating reviews or buying fake reviews is prohibited. G) Suspension and cancellation: • Canton Q8 may suspend or delete a seller account upon: selling counterfeit products, repeated complaints, fraud, or violation of the terms.
In addition to the general terms, the delivery company must: A) Registration and verification: • Submit the commercial registration, business licence, and company documents. • Submit bank account and settlement IBAN details. • Sign a partnership agreement with Canton Q8 when required. B) Drivers: • Register working drivers and provide them with the required documents. • The company is responsible for the performance of its drivers and their compliance with quality standards. • Keep driver records updated and archive drivers whose documents have expired. C) Delivery: • Pick up orders from sellers and deliver them to customers at the agreed time. • Comply with approved delivery zones and prices. • Ensure the safety of products during transport. D) Inspection and quality: • Perform quality inspection on products upon pickup from the seller (barcode scan, photos, matching checklist). • Report any defect or mismatch before delivery to the customer. E) Settlements and payments: • The company is entitled to delivery fees according to the approved rates. • Amounts are settled according to the approved settlement schedule. F) Liability: • The company bears responsibility for lost or damaged products during transport unless a cause beyond its control is proven. • Comply with the return and replacement policy when needed. G) Suspension: • Canton Q8 may suspend the company account upon: repeated delays, lost products, customer complaints, or violation of the terms.
In addition to the general terms, the institution must: A) Registration and verification: • Submit official institution documents (registration, licence, accreditation if applicable). • Submit details of the authorized contact person and bank account. B) Account and use: • Use the account for institutional purposes only. • Appoint at least one contact person to coordinate with Canton Q8. C) Orders and agreements: • Special agreements may be concluded between the institution and Canton Q8 (bulk purchases, contracts, custom offers). • The institution is bound by the signed agreement if any, in addition to these terms. D) Payments: • Settle invoices within the agreed period. • In case of delay, the account may be temporarily suspended until payment. E) Obligations: • Comply with the approved return and replacement policies. • Deal with Canton Q8 transparently and provide the required information.
In addition to the general terms, the driver must: A) Registration and verification: • Submit the civil ID, driving licence, and vehicle details. • Complete verification with Canton Q8 or the delivery company they belong to. • Maintain document validity and update them upon expiry. B) Operational obligations: • Pick up available orders and confirm acceptance or rejection promptly. • Perform quality inspection at pickup (barcode scan, photo capture, checklist completion). • Deliver at the agreed time and treat customers courteously. C) Location and tracking: • Enable location while working to track the order and update status. • Do not share customer data (name, phone, address) with any party outside the application. D) Honesty and conduct: • No fraud in orders or amounts. • Do not request additional amounts from the customer outside the application. • Comply with conduct standards and no verbal or physical abuse. E) Earnings and wallet: • Driver earnings are added to their wallet in the application according to approved rates. • They may request a withdrawal of the balance according to the approved withdrawal policy. F) Reviews: • The driver is subject to customer reviews, which affect future order opportunities. • Repeated low ratings may lead to account suspension. G) Suspension and archiving: • A driver account is deleted or archived upon: document expiry, fraud, abuse, or repeated complaints.
A) Payments are processed through approved payment methods in the application (cards, wallet, loyalty points, external gateways). B) Canton Q8 does not store complete payment-card details; they are processed by approved payment providers. C) The seller commission is automatically deducted from the sale amount at settlement. D) Delivery fees are calculated and added to the order value according to the delivery zone and package size. E) In case of a dispute over an amount, Canton Q8 must be notified within 14 days of the transaction date. F) Amounts due are settled according to the approved settlement schedules for each user category.
A) All trademarks, logos, designs, and content of Canton Q8 are owned by it and protected under intellectual property laws. B) Users may not copy, reuse, or modify any element of Canton Q8 without written permission. C) Content uploaded by the seller (product images, descriptions) remains their property, but they grant Canton Q8 a non-exclusive licence to display it within the service. D) The user bears responsibility for any infringement of third-party intellectual property rights through content they upload.
A) Canton Q8 provides the service "as is" without express or implied warranty. B) Canton Q8 is not liable for any indirect or consequential damages arising from the use of the application. C) Canton Q8's liability in any dispute with a user is capped at the maximum value of the transaction in dispute. D) The seller, company, institution, and driver are independently responsible for their legal obligations towards their customers. E) Canton Q8 is not responsible for delay or interruption of the service due to external parties (payment providers, telecom companies, force majeure).
A) A user may request deletion of their account at any time through account settings or by contacting Canton Q8. B) Canton Q8 may suspend or delete any account upon: violation of the terms, fraud, failure to update documents, or abuse. C) Upon account termination: • Eligible personal information is deleted according to the data retention policy. • Some records (transactions, financial) may be retained for the legally required period. • Amounts due or refundable are settled according to the approved policies. D) Account termination does not waive financial or legal obligations accrued before termination.
A) These terms and policy are governed by the laws in force in the State of Kuwait. B) In case of a dispute, it is preferably resolved amicably by contacting Canton Q8. C) If amicable resolution is not possible, the dispute is referred to the competent judicial authorities in the State of Kuwait. D) The Arabic language is the reference for interpreting these terms in case of any conflict between the Arabic and English texts.
For privacy questions, requests, or complaints, contact: Canton Q8 Market • Email: info@canq8.com • Phone: +965-600-380-34 • Address: Kuwait / Ahmadi Governorate / Khiran area • Website: https://canq8.com © 2026 Canton Q8 Market — All rights reserved